Foxhills Club & Resort is basking in a golden glow after success at the prestigious annual 59club golf customer service awards.
The historic club, based in Ottershaw, Surrey, retained its coveted ‘gold flag’ at the glittering awards ceremony for its exceptional overall standard of consistent performance throughout 2017.
Foxhills director of golf, Chris Fitt, collected the award as representatives of many of the world’s leading golf destinations gathered at The Grove, Hertfordshire to recognise the standards of service and excellence throughout the golf industry.
Also nominated were Aditi Auluck (Leading Individual Golf Membership Performance) and David Wyborn (Greenkeeper of the Year), which saw them named among the top-five across Europe and the Middle East in their respective categories.
Fitt said: “It’s fantastic recognition for the work that goes on at Foxhills.
“We are striving to create the very best experience for our members and visitors so it’s a huge pat on the back to everyone at Foxhills for their efforts. It’s an achievement which is shared among all of our dedicated staff but it’s also an incentive for us to continue to raise the standards.”
59club is one of Europe’s foremost service benchmarking organisations, and the awards evening recognises its top performing clients and their staff across all business elements – sales, service, operations, retail, golf course, food and beverage, and management – based on the scores received as part of the benchmarking process.
Audits include a series of mystery test calls and visits from 59club testers, who evaluate the experience afforded to both visiting golfers and prospective members, in accordance with 59club’s criteria.
Foxhills, with its two Championship courses, a par-three nine-hole course and excellent practice facilities, is widely-regarded as one of the premier resorts in Surrey and boasts a wealth of facilities to enjoy as either a member or a guest.
The award-winning spa, superb accommodation and dining options, tennis and squash courts and a wide variety of associated sports clubs, have confirmed its place among the leading clubs in the country – especially as it is situated just a few minutes from the M25 and the M3.
For more information, visit the website at www.foxhills.co.uk.